B2C2
$72k - $80k estimated
This job is closed
Responsibilities:
- Ensure maximum uptime for multiple production systems
- Provide level 1 and 2 application support
- Work closely with Development, Quant and Infrastructure teams to investigate and solve system issues
- Continuous monitoring of application alerts to ensure systems are running optimally
- Maintain and enforce good quality internal documentation
- End to end ownership of client reported issues to resolution
- End user desk support for internal staff
Requirements:
- A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution
- Excellent communication and interpersonal skills
- Previous experience with programming/scripting languages is preferred
- A problem solver with a keen eye for detail
- Help in setting up the support model with the team in long term
- Provide phone or remote support in the non-office hours when required
- Preferably open to working shift hours
- An interest in monitoring, alerting and reporting initiatives
- Passionate about helping people with mixed technical ability
- Some experience with Apple MacBooks
Benefits:
- Discretionary cash bonus paid every 6 months
- 25 days holiday (plus bank holidays)
- Private Medical Insurance (BUPA)
- Group Personal Pension with Royal London (3.5% e’ee contribution, 5.5% e’er contribution with an additional 4.5% matching)
- Group Income Protection
- Hybrid working – 3 days a week in the office
- Refreshments and drinks
- Enhanced maternity/paternity leave
- Exciting social calendar
- Flexible working
- Recognition awards
- The opportunity to grow at a fast pace in meritocratic environment