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Chainlink Labs
This job is closed
Consumer Support, Product Solutions (AMERS/APAC)
Ciudad de MĂŠxico / Remote / South Korea / Remote
Go To Market /
Remote - Part-time
/ Remote
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About UsÂ
Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the worldâs largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweekâs 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.
Chainlink Labs is seeking a Part-time Consumer Support, Product Solutions. to provide ongoing technical support to the users and node operators within the Chainlink Ecosystem. As Consumer Support, you will be responsible for responding to user inquiries, identifying and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams, maintaining accurate records, providing guidance and support, and participating in training sessions.Â
This role has 2 openings (AMERS & APAC) both Part-time, and will require you to work a 12-hour shift on Saturday and Sundays!
Responsibilities of this Role
- Respond to user inquiries and provide technical assistance via supported communication channels
- Identify and troubleshoot first and second level technical issues on behalf of our users
- Collaborate with adjacent teams to resolve user issues as required
- Keep accurate records of user interactions and technical issues
- Provide guidance and support to users on the use of our software and data products
Qualifications
- Strong familiarity with, and a deep interest in the blockchain/cryptocurrency space
- Experience in technical support or customer service in the software industry preferred
- Strong problem-solving skills and attention to detail
- Experience in reading logs
- Experience with shell (ex: bash, ZSH)
- Experience with block explorers
- Understanding of finance
- Experience creating documentation
- Preference for candidates with experience working with Solidity
All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST). We encourage you to apply regardless of your location.Â
Commitment to Equal Opportunity
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Global Data Privacy Notice for Job Candidates and Applicants
Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.
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How much does Remote Solidity pay?
The salary for a remote Solidity developer can vary widely depending on factors such as experience, skills, location, and the specific company or project
However, in general, Solidity developers are in high demand in the blockchain industry, and their salaries tend to be competitive
The average salary for a Solidity developer in the United States is around $120,000 to $150,000 per year, depending on experience and location
However, it's important to note that these numbers are averages and can vary widely based on the individual circumstances of the job
In addition to base salary, remote Solidity developers may also receive additional benefits such as flexible work schedules, the ability to work from anywhere in the world, and equity or tokens in the blockchain projects they are working on.