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Binance is one of the world's largest cryptocurrency exchanges, allowing users to buy, sell, and trade a wide variety of digital assets.
| Job Position | Company | Posted | Location | Salary | Tags |
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Binance | South East Asia |
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Binance | Taipei, Taiwan |
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Binance | London, United Kingdom |
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Binance | Manama, Bahrain |
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| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Binance | Dubai, United Arab Emirates |
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Binance | Sao Paulo, Brazil |
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Binance | Remote |
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Binance | Taipei, Taiwan |
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Binance | Abu Dhabi, United Arab Emirates |
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Binance | Remote |
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Binance | Taipei, Taiwan |
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Binance | Bogota, Colombia |
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Binance | Sao Paulo, Brazil |
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Binance | Bogota, Colombia |
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Binance | Barcelona, Spain |
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Process Excellence Manager, Customer Service
Asia / South East Asia
Customer Support â Customer Experience /
Full-time Onsite or Remote /
Hybrid
Apply for this job
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the worldâs largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If youâre looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
About the role:Â
We are seeking a highly motivated and talented Process Improvement Expert to join our dynamic Customer Service Process Team. This role is pivotal in enhancing our customer support processes, ensuring a seamless and efficient experience for our users. The ideal candidate will possess a strong analytical mindset, excellent problem-solving skills, and a passion for continuous improvement.
Responsibilities:
- Analyze current customer support processes to identify areas for improvement and optimization.
- Develop and implement innovative strategies to enhance the efficiency and effectiveness of customer support operations.
- Collaborate with cross-functional teams to design and execute process improvement initiatives, Eg. product team.
- Monitor and evaluate the impact of implemented changes, ensuring they meet desired outcomes and contribute to overall customer satisfaction.
- Utilize data-driven insights to make informed decisions and drive continuous improvement efforts.
- Provide training and support to customer support teams on new processes and best practices.
- Stay updated with industry trends and best practices to ensure the company remains at the forefront of customer support excellence.
Requirements:
- Bachelorâs degree in Business Administration, Project/ Operations Management, or a related field.
- 3-5 years proven experience in process improvement, preferably within a customer support or service environment.
- Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Proficiency in process improvement methodologies such as Lean, Six Sigma, or similar.
- Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
- Passion for cryptocurrency and blockchain technology is a plus.
Working at Binance
⢠Be a part of the worldâs leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
⢠Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
⢠Tackle fast-paced, challenging and unique projects
⢠Work in a truly global organization, with international teams and a flat organizational structure
⢠Competitive salary and benefits
⢠Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organizationâs core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply for this job