Customer Support Web3 Jobs in North America

GSR is a leading market-making and programmatic trading company in the exciting and fast-evolving world of cryptocurrency trading. We provide sophisticated execution and liquidity services to token projects, institutional and HNW investors, and crypto exchanges.

The Senior Support Engineer is responsible for all levels of phone, email, and onsite support to GSR employees. You will be part of the global team required to support the employees of GSR for all IT support issues across the suite of Enterprise Applications. You will be responsible for managing incidents and requests within your queue, working as part of a larger team to deliver excellent service and keep the business teams operational.

Founded in 2013, we specialize in providing liquidity, risk management and structured products to institutional participants in the digital asset ecosystem. Our team of veteran finance and technology executives from Goldman Sachs, Two Sigma, Citadel, Blackstone and Tower Research among others, has developed one of the world’s fastest and most robust trading platforms. 

GSR works with token issuers, traders, investors, miners, and more than 50 cryptocurrency exchanges around the world. As a founding member of The Association for Digital Asset Markets (ADAM), GSR is also a leader in establishing and maintaining industry standards and protocols to support the healthy development and evolution of the global digital assets serving key exchanges and clients globally. GSR is an international company with operations in the USA, Europe and Asia. 

GSR is proudly an Equal Employment Opportunity employer. We do not discriminate based upon any applicable legally protected characteristics such as race, religion, colour, country of origin, sexual orientation, gender, gender identity, gender expression or age. We operate a meritocracy, all aspects of people engagement from the decision to hire or promote as well as our performance management process will be based on the business needs and individual merit, competence in the role.

Learn more about us at www.gsr.io.