Customer Support Web3 Jobs in North America

Opportunity for Impact

We are looking for a Customer Experience Specialist to assist our clients that utilize TaxBit’s various SaaS offerings to ensure that we provide them with the most accurate and correct information in a timely manner!

Customer Experience Specialists are expected to represent TaxBit in a professional and friendly manner. You should be comfortable working directly with TaxBit’s enterprise clients within a reasonable time frame. You will strive to become a subject matter expert on TaxBit’s product and have a passion for learning about crypto, tax and accounting. Our team requires the highest level of teamwork and trust to achieve our organizational goals.

Role and Responsibilities

• Deliver a great customer experience, with a focus on TaxBit’s Enterprise SaaS offerings
• Act as the initial point of communication for our Enterprise customers via our ticketing system
• Actively update, maintain and monitor customer queries in a timely and accurate way
• Resolve basic troubleshooting related to our Crypto-Tax and Accounting Platforms
• Identifying customer needs and helping customers use specific features
• Work across the Customer Experience Department to efficiently resolve tickets
• Lead smaller implementations for our TaxBit Accounting Software

Professional Qualifications

• Accounting, Business, Information Systems, or Computer Science degree required
• 1+ years of experience in Customer Support or Accounting Systems preferred
• Comfortable leading client facing meetings
• Proficient written communication and writing skills
• Excellent cross-team collaboration skills
• Basic knowledge of troubleshooting and issue resolution
• Ability to learn quickly and pivot to different types of projects
• Comfortable with multitasking
• Bonus: Basic understanding of GAAP accounting

Personal Characteristics

• Passionate or curious about Crypto
• Eager learner
• Self starter

Compensation

The base salary range for this role is $41,600-62,400. Certain roles may be eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications.