Your qualifications:
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3+ years of Senior Product Management experience with online platforms
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1+ years of technical experience on software development projects
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Strong product sense and data analytics experience, grounding all product decisions in user feedback, and measurable impact
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An ability to thrive when you collaborate with cross-functional teams
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Clear and effective communicator who can manage conflicting points of view and articulate the rationale behind your decisions
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You are motivated, disciplined, deliver under tight timelines and work effectively with senior management and external partners.
What you’ll be working on
“The Accessibility Exchange” is a Canadian online platform designed to assist federally regulated organizations (FRO) in finding and recruiting diverse people with disabilities and Deaf people and their organizations, to participate in developing and implementing FRO’s accessibility plans as required under the Accessible Canada Act.
IRIS – Institute for Research and Development on Inclusion and Society – is managing this initiative in partnership with diverse disability and Deaf community representatives, and with input from the federally regulated sector and technical and legal experts.
As Director, you are leading the refinement of the platform’s sales, virtual, and off-line services throughout the first phase of implementation. You are user focused, innovative and a skillful collaborator with sales and technical teams. You understand the challenges that come with building a visionary product user experience for both corporate and community clienteles.
You will be playing a leading role in building our outreach, customer experience, communications, and data analytics team. You should be a clear, effective communicator with those who design and code. You can lead and manage “sales” to build the platform’s user base – among people with disabilities, disability community organizations, and federal government and private sector stakeholders.
Many platform users will have disability-related needs that require individualized support. You will lead a customer service team that is fully responsive to their needs and ideally you bring lived experience of disability to inform your leadership. We sell the platform’s services to FROs, who have a broad range of priorities and internal capacity. Your experience with government and corporate sectors will help to build these relationships.
Reporting to IRIS’ Managing Director and the Director of Operations & Social Development, you will:
- Lead and own The Accessibility Exchange product roadmap from launch to full scale implementation, while managing the features backlog and aligning key internal and external stakeholders on current operating and future plans.
- Lead and manage “sales” to engage federally regulated private and public sector partners on the platform.
- Deliver a smooth and empowering product experience for our customers with an emphasis on quality, positive consultation outcomes and user retention.
- Work closely with and provide regular reports to the management team, developers, designers, and customer experience team. Your role is to manage an overall schedule, ensure results, and mitigate risks as they arise.
- Formulate product strategy and define clear measurable objectives through the delivery lifecycle that will lead to achieving our engagement goals.
- Manage the online Information Resource Hub.
- Identify long term growth opportunities and strategy.
- Lead the hiring, training, and development of a future team of 2-3 individuals, i.e., customer experience, participant support, sales, technical, data analysts, etc
Assets:
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You have lived experience of disability or as a Deaf person
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Familiarity with public and private federally regulated organizations and the Accessible Canada Act.
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Experience with non-profit platform-based social entrepreneurship.
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Proficient in both English and French (written and oral)
Apply Now!