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| Job Position | Company | Posted | Location | Salary | Tags |
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Binance | Asia |
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Binance | Singapore, Singapore |
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Binance | Taipei, Taiwan |
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Binance | Bogota, Colombia |
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| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Binance | Taipei, Taiwan |
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Binance | Romania |
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Binance | Bogota, Colombia |
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Binance | Bangalore, India |
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Binance | Manama, Bahrain |
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Binance | Middle East & North Africa |
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Binance | Singapore, Singapore |
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Binance | Manama, Bahrain |
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Binance | Eastern Europe |
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Binance | Eastern Europe |
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Binance | Taipei, Taiwan |
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Customer Service QA Team Leader
Asia
Customer Support – Customer Experience /
Full-time: Remote /
Remote
Apply for this job
Responsibilities:
- Develop and implement QA processes and procedures.
- Conduct root cause analysis and implement corrective actions.
- Lead, mentor, and develop a team.
- Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
- Design and deliver training programs to enhance the skills and knowledge of the QA team.
- Oversee QA projects and initiatives with basic project management skills.
- Ensure compliance with all relevant regulations and implement best practices in compliance management.
Requirements:
- Fluency in English to work with international stakeholders.
- 8 - 10 years experience in customer service and have knowledge of customer servicing tools
- In-depth understanding of quality standards and best practices in customer support.
- Strong analytical skills and the ability to interpret data and metrics.
- Excellent communication and interpersonal skills.
- Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
Apply for this job