Japan Jobs in Web3

About the company:

Crypto.com was founded in 2016 on a simple belief: it’s a basic human right for everyone to control their money, data and identity. With over 10 million+ users on its platform today, with the world’s fastest growing crypto app, along with the Crypto.com Visa Card — the world’s most widely available crypto card, the Crypto.com Exchange, and the Crypto.com DeFi Wallet.

Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have ISO/IEC 27701:2019, CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance, and independently assessed at Tier 4, the highest level for both NIST Cybersecurity and Privacy Frameworks.

Crypto.com is headquartered in Hong Kong with a 3000+ strong team. Find out more by visiting https://crypto.com

About the role:

The Head of Operations, Japan is to ensure Crypto.com to be recognized as a leading Crypto asset exchanger as well as payment card issuer in Japan through the excellent operations and customer support to our valued customers.

As a Head of Operations, Japan, you’ll be fully responsible for leading a team of experienced operations professionals to provide an excellent experience for our customers. You will be responsible for the delivery and execution of operations that cover end-to-end customer experience operations through their life cycle, risk operations, payments / reconciliation etc. You will work with a global operation team as well as other team leaders / colleagues domestically and internationally to achieve a seamless customer experience and scale in a thoughtful, effective way.

This position will report to the EVP, Operations and will be based in Tokyo, Japan.

In this role, you will:

Pre-Commercial Launch

• Take the lead of design and implementation of necessary operations in Japan working closely with the global operation team as well as other teams in Japan.
• Develop and implement internal operation process and collaboration model to provide best-in-class customer experiences that meets regulatory / industry standard as well as market expectation for both Crypto exchange business and payment card business.
• Provide necessary support to the regulatory license application efforts with internal functions and external stakeholders to assure quality responses to regulators regarding regulatory licensing.
  
  Post-Commercial Launch
• Responsible for leading our Operations team in Japan to serve our customers throughout their lifecycle across multiple issue types and channels.
• Be a thought leader for how to provide a world class experience for our customers.
• Oversee end-to-end operations for the customers in Japan in a quality manner that includes but not limited to
  • Customer success - customer onboarding and ongoing supportand complaints handling
  • Fraud risk management
• Local payments processing and operational reconciliation

• 6 -10 years’ experience in relevant fields described in Role column both or either Cryptocurrency and Card payment (issuer) organizations in Japan market
• Experience and knowledge of system, security at Cryptocurrency and payment card business
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Ability to work within and lead a cross functional team, locally and internationally
• Excellent communication skills both verbally and in written form in a clear, concise, and professional manner for both Japanese and English.
• Strong interpersonal skill, negotiation, time management, attention to detail, analytical and problem-solving skills
• Project management skill: ability to prioritize and complete tasks in a timely manner
• Analytical thinking and business acumen
• Knowledge of the Payment Services Act (資金決済法), Financial Instruments and Exchange Act (金融商品取引法), Act on Sales of Financial Instruments (金融商品販売法) a plus;
• Experience interacting with local regulators (FSA) a plus.

What you can expect from us?

• We offer an attractive compensation package working in a cutting-edge field of Fintech.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• You get to work in a very dynamic environment and be part of an international team
• You will get to have involvement in developing a brand new product from scratch alongside with a talented team