Non Tech Jobs at FalconX

What you’ll be working on?

Account Administration:

• Manage the KYC process for users across various accounts
• Assist with user management tasks (permission changes, 2FA resets, API Management)
• Troubleshoot account and product issues (withdrawals, transfers, fee discrepancies)
• Recon activities- working with Coverage team and cross-functional teams to relay required information to clients

Product Support:

• Provide in-depth support for customers on platform related issues (FX360)
• Create and maintain Sandbox accounts for client testing before going live
• Support Coverage teams with KYC refresh processes for accounts
• Data Analysis and Reporting on an as-needed basis

Pod Support:

• Assist sales teams with APAC focussed event coordination
• Create and manage chat channels and adding global team members
• Contribute to ongoing process improvement initiatives
• Assist in token approval process for the pod

Partnerships Support:

• LP Management:
• Report generation and tracking
• Daily and weekly monitoring of LP performance - identify issues in real time and provide corrective action
• More data manipulation to extract insights
• Partnerships Onboarding
• Top account onboardings
• Provide lighter-touch personal touchpoints for most valuable accounts
• Ensure the status of top account onboarding is correct
• Review materials prior to delivery to compliance to ensure readiness for Compliance review

Requirements

• 5+ years of relevant experience
• In-depth understanding of the crypto industry, including the different types of cryptocurrencies, the underlying technology, and the regulatory landscape
• Demonstrated attention to detail, organization, prioritization, and time management skills
• A passion for the crypto space
• Familiarity with software tools such Microsoft Excel, Google Sheets, Salesforce (Salesforce ideal but not required)
• Ability to interface with clients collaboratively - be supportive to their needs while also gently pushing them forward in a process
• Program management skills - Understanding statuses, updating status documents, capturing information on how to unblock blocked situation, escalating issues to leadership