Operations Jobs in Web3

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.  

Who We Are

At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.   We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!

About The Opportunity

This is an exciting opportunity to be part of the dynamic industry, while playing a key role in facilitating fiat transactions on a global scale.You will be responsible for managing daily settlements, reconciliations, addressing and solving payment-related issues efficiently.You will also have the opportunity to collaborate with diverse professionals and contribute to the growth and success of our platform.

What You'll Be Doing

Manage customers' fiat currency deposits and withdrawals on the exchange platform, and be responsible for overseeing and executing the transfer of fiat currency into and out of the exchange. Reconcile daily fiat balances between the exchange system and bank accounts. Resolve customer inquiries related to payment processing. Analyse and highlight exceptional items related to settlements and collaborate with cross functional teams and banking partners to resolve the issues in a timely manner. Support future development efforts by testing new product offerings. Provide performance reports and analysis with metrics for assessing performance and improvements. Support the accounting team with reconciliations and other payment-related activities. Review settlement operations and suggest areas of improvements and automations. Support ad-hoc requests from the operation team or cross-functional teams.

  What We Look For In You

Bachelor's degree in Finance, Accounting or a related field. Prior experience in fiat operations, preferably in cryptocurrency, banking, payment services, or fintech industries. Proficient in financial reconciliation and accounting principles. Strong attention to detail and ability to work with large data sets. Excellent problem solving skills and ability to work under pressure. Ability to work independently and collaboratively in a fast-paced environment. Strong prioritization skills and willingness to roll up one's sleeves to get the job done.

Nice-To-Haves

Prior experience working at a crypto-exchange. Familiarity with AML/KYC regulations and compliance procedures. Familiarity with MPI regulations and compliance procedures. Experience working across timezones and cross-cultural teams.

Perks & Benefits

Competitive total compensation package

L&D programs and education subsidy for employees' growth and development

Various team building programs and company events

Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process!