Account Manager Jobs in Web3

Figment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 500+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem. We are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.About the Role There are a few things we look for when adding top talent to our team:

First, we look for candidates who lead with authenticity, bringing your whole self to what you do. Second, crypto is moving fast and so do we. Having an orientation to action and making the invisible, visible through clear communication & leadership are key principles for our team. Finally, we believe everyone is always learning so demonstrating humility as we get better is how we will build a beautiful company.

Responsibilities/Duties

Understand Figment’s business, reviewing leads and qualifying potential opportunities to curate prospects and build qualified leads into the sales funnel. Driving business growth in APAC and selling Figments staking services across all networks. Contributing to achieving and exceeding sales targets including growing number of new customers by vertical, assets staked & revenue earned. Assisting with relationship management for the region, provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle. Build and improve sales collateral to support pitches. Assist with inbound customer requests and track and help resolve customer pain points and queries. Drive customer satisfaction practices to increase retention and drive upsell opportunities. Advocate for customer needs within the organization, working closely with product development sales and support teams and share trends and feedback from customers and prospects. Work with Customer Success to help keep customers informed about product updates, new features, and industry best practices. Assist with competitor analysis in the region to better understand the differences in products and services being offered by staking providers in the region. Help attend and coordinate events throughout the APAC region as appropriate. Partner closely with team members in APAC, EMEA and North America to ensure operational excellence and that Figments brand and values are positively reflected locally.

Qualifications

5+ years of relevant experience. This candidate is to be based in Singapore. Past success of working with monthly, quarterly and annual sales targets. Demonstrated success meeting/exceeding quarterly and annual new business sales targets and scaling a tech or fintech sales initiative. Proven track record of filling the sales funnel with qualified leads and nurturing those leads through the sales cycle. Proven track record of inbound/outbound lead generation and filling the sales funnel with qualified leads and/or experience managing and maintaining customer relationships. Success in driving customer expansion and advocating internally for customers’ unique needs. Experience using CRM tools to track leads and new opportunities. Keen interest in crypto/blockchain with a familiarity of staking. Self-starter who is excited at the prospect of growing a business in a fast developing sector. Someone who is ready to get involved with every stage of the sales cycle Pragmatic and solutions-oriented: always looking for more efficient and effective ways to do things. Results oriented individual with a high EQ and love working with a growing team. Track record of customer advocacy. This is an evolving space and you will be on the front lines.

See here for Figment's Privacy Policy and California Employee Privacy Policy. At Figment, we have a thorough hiring process to verify the identity of all job candidates. This includes checking documents, conducting in-person interviews, biometric authentication and completing background checks. Candidates must pass all these steps to be considered for a job with Figment. Anyone who provides false information or tries to skip these steps will be disqualified from the hiring process immediately. Figment is a remote-first company operating with a global footprint across 12 countries. Are you interested in helping us build the future of digital assets?